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Purchasing process and terms of trade
Purchasing process and terms of trade
Engage Diamonds is an Australian small business based in Melbourne.
Prior to delivery to you we verify each diamond matches the certificate. Postal insurance is included at no extra charge. We even offer a 14 day money back guarantee. As well as delivery you also have the option to pick up your purchase from our retail store.
Terms and Conditions
All diamond prices listed on the web site are subject to change without notice; this is often due to fluctuations in the exchange rate and diamond market.
Procedure of Purchase
- Once you have notified us of your interest in purchasing a diamond from Engage Diamonds, a "request to purchase" form will be forwarded to you.
- When we receive your purchase request and your nominated method of payment we move forward securing your diamond. We cannot guarantee any stone on hold if the funds are not cleared into the account of Engage Diamonds.
- Subject to the availability of the diamond, it will be placed on hold for 24 hours. The diamond price is fixed for 24 hours, providing time for payment to be arranged. Beyond the 24 hours the price may change due to external idiosyncrasies beyond our control.
- If the chosen diamond becomes unavailable during the course of the transaction we will gladly refund the full amount paid, or, locate for you a replacement diamond of the same grade and carat weight as the original.
- You will be notified when the funds have been cleared enabling your purchase to proceed.
- We prefer bank cheque, direct deposit or PayPal payment but alternatively you may pay via our merchant facility in our retail store or over the telephone with Visa or MasterCard cradit cards.
Tourist and Australians residents departing overseas
Tourists and/or Australian citizens who qualify for the Tourist Refund Scheme (TRS) may claim GST at the Customs and Border Protection facility when you depart Australia.
Engage Diamonds is registered with "PayPal" service if required.Netbank TransferDirect bank transfer. (Attention, Bank transfers may take 24 hours to appear in our account).Credit Card payment (only available in person or via telephone payment), we accept:- "Visa" (please add their 1% commission to our quoted price)"MasterCard" (Please add their 1% commission to our quoted price)
Bank Cheque should be made out to Engage Jewellery
The diamond is considered sold "only" after confirmation of the funds having been cleared into Engage Diamonds Bank account. Via Bank transfer or Bank Cheque, if the funds do not clear into the account within the stipulated 24 hour limit, at the discretion of Engage Diamonds the product or price may or may not be held for a period beyond the 24 hours depending on market or currency fluctuations beyond our control.
Please email Engage Diamonds:
- The completed attached form.
- Copy of the signature side of your credit card.
- Copy of your driver's license.
Please email to Engage Diamonds at firstname.lastname@example.org
The delivery price within Australia is the standard rate for Australia Post Registered delivery. Postal insurance is at no extra charge. New Zealand delivery will incur some additional courier charges. At present Engage Diamonds does not deliver outside of Australia or New Zealand.
Delivery may take 10-15 working days from the date of purchase (exceptions - custom delays).
If manufacturing jewellery for your diamond, our jeweller requires an additional 14-21 days to produce the article. All products are dispatched via Australia Post Registered delivery allowing you to track your delivery via the Internet. If "Special" delivery arrangements are a requirement, this can be made and confirmed prior to dispatch.
Refunds and Guarantee
All refunds will be considered if the following verbiage has been followed: A full refund will be made if the selected diamond becomes unavailable. Every diamond is checked against the diamond report before it is sent to you in the event it is not acceptable to Engage Diamonds; we will refund your money or find you an alternative mutually agreed upon suitable replacement diamond.
Engage Diamonds offers 14 day money back if you are not satisfied with a diamond purchase (This only applies to diamonds imported specifically from overseas at the customer's request). Refunds will not apply if the customer has viewed and purchased a diamond stocked in our offices of Engage Diamonds, or if the diamond has been mounted or set by an external identity. When a diamond is returned, it will be also inspected by an external qualified diamond grader to verify and ensure the correct item has been returned before the refund is settled. Returns must have their original invoicing, Certificates are to be the "original" certificates in an acceptable condition or a replacement will be ordered, and the cost will be deducted from the refund amount.
Refunds will be paid if the diamond is returned within the "14 day money back guarantee"; the amount of the diamond will be refunded less the original shipping cost. The refund will be in the same manner of the original payment (credit card, bank transfer etc) except Bank Cheque refunds, take approximately 7 working days to process.
We guarantee your personal information including credit card details, address, email and phone numbers will not be shared with any outside identity.